A decade or so ago, businesses were depending on manual input to make the most of their opportunities. In this modern era, there are smart business tools that involve minimum manual labor and help businesses streamline their entire process. We have enlisted 10 must have tools for online businesses in this article so that they can manage and streamline their sales process. Business, especially small and mid-size businesses, that have just entered the online domain to make it big in this competitive market with these smart tools. And don't forget that you always have the opportunity to use crm software development company.
1. TOOLS FOR TEAM COMMUNICATION
Communication is the key to productivity in every organization. Especially the communication between teammates. Let’s explore this tool and see how it helps your team manage their internal communication.
SLACK
Long gone are the days when team members were busy communicating, managing and tracking their crucial communication over emails. Slack is the Pandora’s box for team communication, that’s why every crucial team communication takes place inside Slack. Slack just doesn’t only take your team out of the mess normal email inbox make, it also exchanges all the messages in real-time. Finally, the best part that makes Slack even better option for online businesses. Slack seamlessly integrates the notifications of various services. So your team can bring blog comments, events, social media mentions, and other notifications inside Slack.
2. TOOLS FOR CUSTOMER SERVICE
Customers seamless journey and their satisfaction have taken the center stage off-late for every business.
INTERCOM
Intercom is the tool that comes in handy for small businesses that want to handle customer support, announcements and automated marketing without much effort and manual labor.
When small business owners use Intercom, they experience working with a tool that saves all their support conversations in one place.
Based on the past interactions with their customers and prospects, business owners can automate their replies.
Customers want quick replies to their queries.
Intercom is the tool that tool which will allow you to achieve better customer support.
3. TOOLS FOR MANAGING SALES AND PIPELINE
Sales revenue is the life-blood of organization of all shapes and size. There are tools that have been designed to streamline the sales pipeline so that sales reps can move the prospects along the sales pipeline stages and increase the profit margin.
SALESMATE
The business of all shapes and sizes need to close their sales deals faster. Salesmate CRM has an easy to use interface combined with an automated workflow feature that allows sales teams to focus on the right deals at the right time. You will not lose any more deals through the cracks and will start converting them into converting customers faster with Salesmate sales CRM. Seamless management of the sales pipeline and saving more selling time by automating sales activities. With workflow, business owners can save more time on engaging with their potential prospects and worry less about losing crucial selling time on busywork. Salesmate allows easy access to the data related to contacts, deals, and prospects, saved inside its central data repository at any time, from any place and on any device. Salesmate CRM has an intuitive interface, integrated communication, cross-platform presence, and real-time sales intelligence data that enables business owners to have better visibility of their sales pipeline. This allows them to make better sales forecast and plan ahead for achieving their revenue goals. The best part is that Salesmate CRM integrates with over 1000+ third-party apps without much chaos and enables business owners to streamline their business process.
4. TOOLS FOR PROJECT AND TASK MANAGEMENT
For small SaaS business that deals with software development it is really critical to manage and track projects and the tasks related to those projects.
ASANA
Team meetings and teamwork are the pillars of every business. Asana is one of those team-based task management tools that helps us keep track of what we’re each working on, and what everyone else is working on. Business users can use Asana for organizing their meetings, creating a weekly task list, tracking upcoming features, and planning various other activities. As a task and project management tool Asana doesn’t have any complexity and is incredibly simple and flexible. This smart tool is also free for up to 30 team members.
5. TOOLS FOR MAIL MARKETING AND LIST MANAGEMENT
In the long run, business owners meet a lot of people. They collect contact information of these people and manage it in a list either inside a spreadsheet or inside a CRM system (which is always a better choice).
MAILCHIMP
If you are looking for the most powerful and easiest email marketing service for small and mid-size business owners, MailChimp it is. This email tool keeps reinventing itself and good for business owners who want to build their entire email marketing campaign smoothly. For small business owners, 2000 is a pretty decent number, and they can go for the premium plan once their list starts paying for itself. and this business tool provides a free plan for up to 2,000 subscribers.
6. TOOLS FOR PROCESSING AND MANAGING PAYMENT
Revenue that too, good revenue brings in a better influx of money into the business process. Businesses require tools that can keep a track of and manage the payment that flows into the business.
STRIPE
Stripe is a software that allows individuals and businesses to receive payments over the Internet.
The software provides technical support, banking infrastructure, and fraud prevention.
These features are a necessity for operating online payment systems safely.
Stripe is a cloud payment platform.
This software has been designed to help small and mid-size business process and manage online transactions.
Stripe is the best payment management software and is best for e-commerce or web-based (online) businesses.
7. TOOLS FOR MANAGING WEB CONTENT
Every business needs a website to showcase their professional work done over the years. It is the best place where small online businesses can share their:
success stories,
use cases,
past works, and
blogs with their target audience.
Online businesses must create a web site that is attractive and has informative content. But, more than that, they require tools that help them in managing their website content. Let s explore the tool below.
WORDPRESS
WordPress is an open source content management system that enables small and mid-size online business owners to build a dynamic website and manage their blogs and related content.
This smart business tool has been serving as the backbone of many small and mid-size businesses over the past decade.
Businesses can build their features, blogs, and multiple pages
is a very reliable web content management system for them.
Businesses can easily integrate their websites, built on top of WordPress with online contact forms.
They can integrate the CRM system with it.
Set workflows that will automatically create and assign contacts to employees.
There are thousands of third-party add-ons inside WordPress that allow business owners to take advantage of the latest technology and make the most of their website content.
8. TOOLS FOR IMPROVING SITE PLACEMENT
Creating a working website and sharing your beloved and informative content over it is not enough. Your site needs regular visitors; paying customers. There are tools that help businesses to increase their website reach and make it more visible in front of the target market.
GOOGLE WEBMASTER TOOLS
Businesses have been using Google Webmaster Tool for improving their website s placement in search engines. They do so for enhancing the site s usability. Google webmaster tool helps business owners to see how their site is ranking on Google. SEO team of the small and mid-size businesses can improve their content. Search engines will easily enlist their websites in the search results. Business owners are also able to learn important information related to their website visitors demographics.
For instance.
A business owner using Google webmaster tool discovers their website visitors come between 3 P.M. to P.M. every Thursday.
This information helps business owner plan their sales and marketing strategies for particular day and time.
The demographic lets business owners know which page is experiencing maximum bounce rate so it can be or revised.
9. TOOLS FOR FILE SHARING AND TEAM PRODUCTIVITY
Teams that have complete transparency work with more productivity. Most importantly, they work together towards achieving the common organizational goal. Plus, they need to exchange ideas and strategies on-the-go to work on things faster as the business starts growing. There are tools for faster and easier sharing of files and content that need a quick review or in-depth brainstorming. Let’s review one of those tools.
GOOGLE DRIVE
Google Drive allows business owners to create, manage and save their most important documents, over the cloud. This makes the documents accessible to authorized people any place, any time and on any device.
Managers, employees, can share important documents with their reporting authorities at any time.
They can even add collaborators for extra help.
These documents have their own settings, the person who is sharing the document can make edit the rights of the collaborators without much effort.
To make things easier for the users, there are templates available for download that already have useful formulas in place.
10. TOOLS FOR ARCHIVING AND MANAGING EMAILS
Emails are the most coveted communication tool for every business. Business owners can proudly share various information with their prospects using email. They can share their
portfolio
recent success stories
offerings and
the reason why their solution is the best
When the contact list grows, businesses start experiencing the murky waters of a messy email inbox. There are smart email management tools that allow businesses to archive and manage their emails without much fuss.
BOOMERANG
Boomerang is an app that business users can use for working with Gmail, Outlook, and Mobile. This tool comes in handy for business owners to temporarily remove messages from their inbox. They can temporarily offload their emails and then recall them when needed. Such a feature allows sales, marketing and support departments of the business to focus on the task at hand.
Owners, upper-level management and employees can use Boomerang for archiving their email(s) and bring them back to your inbox at their set time.
Boomerang allows the user to draft an email and schedule it to be sent later at a preferred time.
Users can literally tell Boomerang to when they want an email to be sent. Boomerang also reminds users if the recipient of the email doesn’t’ reply back.
Boomerang allows users to take total control of their inbox before it becomes a mess.
CONCLUSION: DO CONSIDER THESE MUST HAVE TOOLS FOR ONLINE BUSINESSES
Because every small business dreams of making it big someday. Business owners are always finding ways to cut down extra costs that affect their revenue cycle and sales process. Every business starts off small. That is why the focus is always on helping small business owners. Find better solutions that can help them control their cash flow and maximizing their profit. Hope these must have tools for online businesses list will make a difference in the way you operate. These tools, when used in unison will give your business much required exposure. They will also help you reach your audience in a convenient manner. Opt for a smart sales CRM that allows small business owners to manage all their favorite tools inside the system. With the help of Zapier integration you can seamlessly integrate your tools for a seamless business process.